Shipping & Delivery Policy
Thank you for choosing our Curtain Shop for premium curtains, blinds, and window furnishing solutions. We are committed to ensuring that every order is processed carefully and delivered in excellent condition. This Shipping & Delivery Policy explains how we handle order processing, production, shipping, delivery, and installation so you know what to expect after placing an order.
Order Processing
Once your order has been confirmed, we begin reviewing the product specifications, measurements, fabric selection, accessories, and any customization requirements.
For custom-made curtains and blinds, production begins only after all order details have been approved and any required payment has been received.
Processing times may vary depending on the type of product ordered.
Custom-Made Products
Many of our products are manufactured according to your selected:
- Fabric
- Color
- Size
- Style
- Pleat type
- Lining
- Accessories
- Installation requirements
Because these products are made specifically for your order, production may require additional time compared to ready-made items.
Delivery Areas
We provide delivery services across Dubai and may also deliver to selected nearby locations depending on the order requirements.
Delivery availability may vary based on the destination, product type, and installation schedule.
Please contact us before placing your order if you require delivery outside our standard service areas.
Estimated Delivery Time
We strive to process and deliver every order as efficiently as possible while maintaining the highest standards of quality.
Our estimated delivery timelines are:
- Ready-Made Curtains: Approximately 5 to 7 business days after order confirmation.
- Custom-Made Curtains: Approximately 10 to 15 business days, depending on fabric availability, design complexity, measurements, and production requirements.
Please note that these are estimated delivery timeframes and may vary due to factors such as material availability, customizations, public holidays, weather conditions, logistics, or other unforeseen circumstances. If there are any significant delays, our team will keep you informed and provide an updated delivery schedule whenever possible.
Delivery Confirmation
Once your order is ready for dispatch, our team may contact you by phone, email, or WhatsApp to confirm your delivery date, preferred time, or installation appointment where applicable.
Please ensure your contact information remains accurate throughout the ordering process.
Delivery Requirements
To ensure a smooth delivery experience, customers are responsible for:
- Providing a complete delivery address.
- Supplying accurate contact information.
- Ensuring someone is available to receive the order.
- Providing safe and reasonable access to the property.
Additional delivery arrangements may be required for apartments, offices, gated communities, or locations with restricted access.
Installation Services
If curtains installation is included with your purchase, our delivery team may coordinate installation on the same day or arrange a separate appointment depending on project requirements.
Installation schedules are subject to technician availability and site conditions.
Customers should ensure the installation area is accessible before our team arrives.
Inspection Upon Delivery
We encourage customers to inspect their products upon delivery or immediately after installation.
If you notice any of the following, please notify us as soon as reasonably possible:
- Visible damage
- Incorrect product
- Missing accessories
- Manufacturing defects
- Installation concerns
Prompt reporting allows us to investigate and resolve the issue efficiently.
Delays
Although we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Supplier delays
- Material shortages
- Production adjustments
- Transportation disruptions
- Severe weather conditions
- Public holidays
- Government restrictions
- Unexpected operational issues
If a significant delay occurs, we will keep you informed and provide an updated delivery estimate whenever possible.
Failed Delivery Attempts
If delivery cannot be completed because:
- No one is available to receive the order,
- The delivery address is incorrect,
- Property access is restricted, or
- Delivery instructions were incomplete,
an additional delivery attempt may need to be scheduled, and extra delivery charges may apply where appropriate.
Ownership and Risk
Ownership of the products transfers to the customer after full payment has been received and the products have been successfully delivered.
Customers should inspect and safely store products if installation is scheduled for a later date.
Delivery Charges
Delivery charges, if applicable, will be communicated during the quotation or checkout process.
The final delivery cost may depend on:
- Delivery location
- Order size
- Product dimensions
- Installation requirements
- Special handling requests
Any applicable delivery fees will be confirmed before your order is finalized.
Changes to Delivery Information
If you need to update your delivery address, contact details, or preferred delivery date after placing an order, please contact us as early as possible.
We will make reasonable efforts to accommodate changes, although modifications may not always be possible once production or shipping has begun.
Force Majeure
We shall not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, transportation disruptions, labor shortages, government actions, public emergencies, or other unforeseen circumstances.
Contact Us
If you have any questions regarding shipping, delivery timelines, installation scheduling, or your order status, please contact our customer support team.
We are committed to providing a smooth ordering experience and delivering high-quality curtains, blinds, and window furnishing solutions safely and professionally.