Terms & Conditions

Welcome to The Curtain Shop. These Terms & Conditions govern your use of our website and the products and services we provide. By accessing this website, requesting a quotation, placing an order, or using our services, you agree to comply with these Terms & Conditions.

If you are looking for premium Curtains Dubai solutions, custom window treatments, blinds, or installation services, we encourage you to read these terms carefully before using our website or purchasing our products.

Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

Our Services

The Curtain Shop offers a range of window furnishing solutions, including but not limited to:

• Custom curtains
• Ready-made curtains
• Sheer curtains
• Blackout curtains
• Motorized curtains
• Eyelet Curtains
• Curtain tracks and accessories
• Measuring services
• Professional Curtains installation
• Home and commercial window furnishing consultations

Service availability may vary depending on your location and project requirements.

Website Content

All information provided on this website is for general informational purposes only.

While we strive to ensure that product descriptions, specifications, pricing, colors, dimensions, and images are accurate, occasional errors or updates may occur.

We reserve the right to modify, update, or remove any content without prior notice.

Product Images

We make every effort to display our curtains, fabrics, blinds, and accessories as accurately as possible.

However, actual colors, textures, and finishes may vary due to:

• Screen settings
• Device displays
• Lighting conditions
• Fabric dye batches
• Manufacturing variations

We recommend requesting fabric samples or scheduling a consultation whenever possible before placing large or custom orders.

Measurements

Customers are responsible for providing accurate measurements when placing orders based on self-measurement.

If our professional measuring service is selected, we will use the measurements taken during the site visit for production.

The Curtain Shop is not responsible for sizing issues resulting from incorrect measurements supplied by customers.

Custom Orders

Many of our curtains and blinds are custom-made according to customer specifications.

Once production has started, custom orders generally cannot be cancelled, modified, or exchanged unless required by applicable consumer laws or where an error has occurred on our part.

Customers should carefully review all specifications before confirming an order.

Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may vary depending on:

• Fabric selection
• Curtain style
• Window dimensions
• Customization requirements
• Accessories
• Installation requirements

A final quotation will be provided after reviewing your project details.

Quotations

Any quotation provided through our website, phone, email, or WhatsApp is valid only for the period specified in the quotation.

Prices may change after the validity period due to supplier costs, material availability, or project modifications.

Orders

Orders are considered confirmed only after:

• Final design approval
• Measurement confirmation (where applicable)
• Agreement on specifications
• Required payment or deposit, if applicable

Production will begin only after order confirmation.

Installation Services

Where installation services are included:

• Customers should provide safe access to the installation area.
• Installation appointments are subject to availability.
• Delays caused by restricted access, construction work, or unforeseen site conditions may require rescheduling.

Delivery

Estimated delivery timelines are provided for convenience only.

Delivery times may vary due to:

• Material availability
• Manufacturing schedules
• Public holidays
• Weather conditions
• Logistics delays
• Custom production requirements

We will make reasonable efforts to keep customers informed of significant delays.

Payment

Payment terms may vary depending on the nature of the order.

Accepted payment methods may include:

• Bank transfer
• Credit or debit card
• Cash (where applicable)
• Other approved payment methods

Orders may require full or partial payment before production begins.

Cancellations

Cancellation requests should be submitted as soon as possible.

Custom-made products that have already entered production may not be eligible for cancellation or refund, except where required by applicable law.

Returns and Exchanges

Due to the customized nature of many curtain and blind products, returns or exchanges may not be accepted unless:

• The wrong product was supplied.
• The product arrived damaged.
• A manufacturing defect is identified.

Customers should inspect products promptly after delivery and notify us of any issues within a reasonable period.

Warranty

Where applicable, product warranties cover manufacturing defects only.

The warranty does not cover damage caused by:

• Improper installation by third parties
• Misuse
• Accidents
• Normal wear and tear
• Exposure to moisture or extreme environmental conditions
• Improper cleaning or maintenance

Specific warranty periods may vary depending on the product.

Customer Responsibilities

Customers agree to:

• Provide accurate contact information.
• Supply correct measurements when applicable.
• Review quotations carefully.
• Confirm all order details before production.
• Make payments according to agreed terms.
• Ensure access for delivery and installation.

Intellectual Property

All website content, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is the property of The Curtain Shop unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Third-Party Links

Our website may include links to third-party websites for informational purposes.

We are not responsible for the content, policies, or practices of external websites.

Limitation of Liability

To the fullest extent permitted by applicable law, The Curtain Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of our website
• Product delays
• Installation scheduling
• Service interruptions
• Technical issues
• Third-party actions

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable law.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will become effective once published on this page. Continued use of our website constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Contact Us

If you have any questions regarding these Terms & Conditions, our products, or our services, please contact us.

We are committed to providing clear information, professional service, and high-quality curtain and window furnishing solutions for residential and commercial spaces throughout Dubai.