Return & Refund Policy
Last Updated: September 16, 2026
Thank you for shopping with our Curtain Shop Dubai. We are committed to providing high-quality curtains, blinds, and window furnishing solutions. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains the conditions under which returns, exchanges, cancellations, and refunds may be accepted.
Please read this policy carefully before placing your order.
10-Day Return Policy
Eligible ready-made products may be returned within 10 days from the date of delivery, provided they meet the return conditions outlined in this policy.
To qualify for a return, products must:
- Be returned within 10 days of delivery.
- Be new or slightly used but unwashed.
- Be in their original condition.
- Include all original packaging, labels, and accessories.
- Show no signs of damage caused by the customer.
Returns requested after the 10-day period may not be accepted.
Custom-Made Products
Most of our curtains and blinds are custom-made according to your selected measurements, fabric, color, design, lining, and other specifications.
As these products are manufactured specifically for your order, custom-made curtains and blinds cannot be returned, exchanged, or refunded once production has started, except where:
- The wrong product was delivered.
- The item has a verified manufacturing defect.
- The product was damaged during delivery.
- A return or refund is required under applicable consumer protection laws.
We kindly ask customers to review all measurements and order details carefully before confirming a custom order.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, we may request:
- Your order number.
- Clear photographs of the product.
- A brief explanation of the issue.
After reviewing your request, we may offer a replacement, repair, exchange, or refund, depending on the circumstances.
Order Cancellations
Orders may be cancelled before production or processing begins.
Once production has started on a custom-made order, cancellations are generally not possible because materials and manufacturing have already been allocated specifically for your order.
Refund Eligibility
Refunds may be approved in the following situations:
- An eligible order is cancelled before production begins.
- An approved return is received and passes inspection.
- A product has a confirmed manufacturing defect that cannot reasonably be repaired or replaced.
- An incorrect item was supplied and cannot be exchanged.
- A refund is required under applicable law.
All refund requests are subject to review and approval.
Non-Refundable Items
The following items are generally not eligible for return or refund:
- Custom-made curtains.
- Custom blinds.
- Products manufactured to customer specifications.
- Installed products without a verified manufacturing issue.
- Products altered after delivery.
- Items damaged due to misuse, improper care, or accidental damage.
- Products ordered using incorrect measurements supplied by the customer.
- Clearance, clearance sale, or final sale items (where applicable).
Return Process
To request a return, please contact our customer support team within the applicable 10-day return period.
Once your request has been reviewed and approved, we will provide instructions for completing the return in-store.
Please do not send products back without prior authorization.
Return Method & Fees
All approved returns are processed in-store. Please contact our customer support team to arrange a suitable time to bring your item in for inspection.
No restocking fees apply to approved returns.
Inspection of Returned Products
All returned products are inspected upon receipt in-store.
Refunds or exchanges will only be processed after confirming that the returned item complies with this policy.
Products that fail inspection may be returned to the customer without a refund.
Refund Processing
Once a refund has been approved, it will be processed using the original payment method whenever possible.
Refund processing takes approximately 15 business days. Depending on your bank or payment provider, refunds may take additional time to appear in your account after processing.
Installation Services
If installation has already been completed, any concerns related to workmanship or installation should be reported promptly.
Where appropriate, our team will inspect the issue and determine whether a repair, adjustment, replacement, or another suitable resolution is required.
Customer Responsibilities
Customers are responsible for:
- Providing accurate measurements when self-measuring.
- Reviewing all order details before confirming a purchase.
- Inspecting products upon delivery.
- Reporting any damage or issues within a reasonable timeframe.
- Following the care and maintenance instructions provided for the products.
Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our services, products, or legal requirements.
Any updates will be published on this page along with the revised “Last Updated” date.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team.
We are committed to providing excellent customer service and working with you to resolve any genuine concerns while delivering premium curtains, blinds, and window furnishing solutions.