Product Warranty
At The Curtain Shop, every curtain, blind, track, and accessory we make is backed by premium fabrics, skilled craftsmanship, and full installation support. This page explains what’s covered, for how long, and how to make a claim.
What This Warranty Covers
We stand behind the quality of our workmanship and materials. This warranty applies to products purchased directly from The Curtain Shop (thecurtainshop.ae) and installed by our own team, unless otherwise stated at the time of purchase.
- Curtain fabrics and stitching: 12 months – covers manufacturing defects, seam failure, fabric flaws
- Tracks, rods and rails (manual): 24 months – covers mechanical failure under normal use
- Motorized tracks and smart curtain systems: 24 months on motor and electronics, covers motor faults and control unit defects
- Hardware and accessories (finials, brackets, tiebacks, hooks): 6 months – covers manufacturing defects
- Installation workmanship: 12 months – covers faulty fitting, alignment, or mounting issues
What Is Covered
We will repair, replace, or re-install (at our discretion) any product that shows manufacturing defects in fabric, stitching, or hemming; mechanical or electrical faults in tracks, motors, or mechanisms not caused by misuse; hardware defects such as broken brackets, finials, or rails under normal use; or installation faults resulting from our fitting team’s workmanship.
What Is Not Covered
This warranty does not cover normal wear and tear, fading from prolonged sun exposure, or natural fabric aging; damage caused by improper cleaning, washing, or unapproved detergents/chemicals; damage from misuse, accidents, pets, water exposure, or unauthorized alterations; products installed or modified by anyone other than The Curtain Shop’s team (for installation-related claims); custom-made items where measurements were provided directly by the customer and later found inaccurate; minor variations in fabric shade, texture, or pattern repeat inherent to natural or dyed materials; motorized components damaged by power surges, incorrect voltage, or third-party smart-home integration; and consequential or indirect damages of any kind.
Warranty Period and Start Date
The warranty period begins on the date of installation (or date of delivery for non-installed items) and is calculated from the invoice date. Please retain your original invoice or order confirmation, as proof of purchase is required for all claims.
How to Make a Warranty Claim
Contact us at [Info@thecurtainshop.ae] or [+971502136026] within the applicable warranty period. Provide your order number or invoice, along with clear photos or a short video of the issue. Our team will assess the claim, typically within 3–5 business days, and may schedule a home visit for inspection. Depending on the issue, we will repair, replace the affected part, or re-install at no additional cost if the claim is approved.
Repairs and Replacements
If a defective part or fabric is no longer in stock, we will offer the closest available match or a suitable alternative. Repairs are carried out by our own technicians; where a home visit is required, we will coordinate a convenient time with you. Approved replacements carry the remainder of the original warranty period, they do not restart the warranty clock.
Custom and Made-to-Measure Orders
Because our curtains and blinds are made to order based on your space, this warranty covers manufacturing and installation defects, not personal preference changes after production has begun. We recommend double-checking measurements and fabric selections during your consultation to avoid delays.
Care Instructions
To keep your warranty valid, please follow the care guidelines provided at the time of purchase (for example, dry cleaning recommendations, avoiding direct steam on certain fabrics, gentle handling of motorized tracks). Damage resulting from improper care is not covered.
Need Help?
Our team is here to help with any warranty questions or concerns. Email: [Info@thecurtainshop.ae] Phone / WhatsApp: [+971502136026] Showroom: [Shop 74, Al Ameed Plaza, Al Asayel St. Al Quoz 4], Dubai, UAE.
This warranty is provided in addition to, and does not affect, any rights you may have under UAE consumer protection law.